Return and Refund Policy

Order Returns
- Beer & Wine: All sales are final due to quality concerns related to temperature storage.
- Vape & E-Cigs: Exchanges only if the product is defective and not functioning as intended.
- Liquor: Returns or exchanges are allowed within 7 days with the original receipt, subject to a 10% restocking fee. Products must be unopened and in original condition. Faulty products can be exchanged for the same or similar item but not if mostly consumed.
- Allocated Products: All sales are final.
- High-Value Allocated Products: For allocated products sold over $1,000, Zipps may require a physical ID and credit card check. A copy of the ID will be taken for internal records only and will not be shared publicly.
Order Cancellation and Refunds
- Refunds for online orders may take up to 6 business days to reflect on your statement.